Operations Manager — ARTFCT

Remote or hybrid in Melbourne · Initially part-time

A$100,000–120,000 full-time equivalent + super, pro-rated to agreed hours

About ARTFCT

ARTFCT manages merchandise projects and online stores for creators and brands, covering clothing, collectibles and other physical products.

The business is currently run by one person. This role will take ownership of everyday operations, allowing the owner to focus on product ideas, creative direction, client relationships and new business.

The role

You’ll take projects on from an agreed brief, organise what needs to happen and manage their ongoing operation.

That includes the practical work, routine administration and follow-ups, along with establishing and maintaining the systems behind them. As new projects come on, you’ll help get them operational and keep them running.

Responsibilities include:

• Project delivery: manage timelines, budgets, tasks and approvals from initial handover through launch and ongoing operation.
• Suppliers and logistics: coordinate quotes, samples, production, packaging, freight and fulfilment.
• Stores and customer operations: maintain product information, coordinate launches and oversee order issues and customer-support processes.
• Business administration: handle invoicing, bills, receipts and routine reconciliations in Xero. Track costs and upcoming payments, maintain records and coordinate with the accountant.
• Internal systems and processes: select and configure practical tools, establish clear workflows and keep project trackers, documentation, access permissions and business records current.
• AI and automation: create, test and implement useful workflows across communications, finance, reporting and project management. Monitor them, resolve failures and improve them as requirements change.
• Operational oversight: keep track of outstanding work, identify problems early and follow through on solutions within agreed budgets and approval limits.

The responsibility continues after a system is introduced or a project launches. You’ll make sure it remains useful, accurate and properly maintained.

About you

• You can organise and run ongoing work without constant direction.
• You’re comfortable doing routine tasks yourself and finding practical ways to reduce repetition.
• You communicate clearly, follow through and keep track of details.
• You’re confident with spreadsheets, budgets, Xero and everyday business administration.
• You use AI regularly and have experience creating and maintaining automations you can demonstrate.
• You know when to make a decision independently and when to involve the owner or a specialist.

Experience in merchandise, e-commerce, physical products or overseas manufacturing would be useful.

Working arrangements

Remote or hybrid in Melbourne, with regular overlap with Melbourne business hours.

Initially part-time, with workload, priorities and hours agreed together. The role may expand as the workload increases.

Salary will reflect relevant experience and demonstrated operational and automation capability.

To apply

Include:

• A CV or LinkedIn profile.
• An example of a project or operation you’ve taken responsibility for.
• A system or automation you’ve implemented and maintained—an anonymised example or demo is welcome.
• Your location, availability and salary expectations.